It’s been 6 months since your new ERP system installation. The system is stable and employees are adjusting with few grumbles. You feel confident about your scheduled update to management.
Your presentation to the management team goes well, up until the question about ROI. The new system constituted a huge investment of time and money. Management wants to see a return on that now.
The higher-ups want to know why the financial reports don’t look as spiffy as promised. They also want to know why the MRP module isn’t working yet. That module promised to reduce production delays and lead to increased revenue.
Testing, installing and stabilizing the ERP system is just the point of departure. Production support for the ERP system and its users is a continuous process, which is critical to getting those returns. Reports need to be tweaked, and new modules need to be implemented. Your initial requirements called for getting the basic modules such as finance up and running first, but now there are other modules scheduled for testing before being brought online. Most managers and users expect better data and reports from a new more robust ERP system.
Having a functional production support team to meet with users about current glitches and wish-list (or required) modules can drastically increase your ROI. The complexities of an ERP system can be daunting, but getting the most out of your ERP system is critical.
We can help get the most out of your new ERP system with functional production support. Just contact us.
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