Increase Hospital Income – Integrate Your ERP with Sales and Service

Increasing income is a unique part of enterprise resource planning (ERP) systems for hospitals, with regulations and insurance systems in place hospitals must build relationships with doctors offices and other referral agencies as well as the general public in order to increase patients and income. With the understanding of the unique needs hospitals face, a good ERP system, like PeopleSoft, will be integrated with sales and customer service to provide the best possible information management to both the hospital and the doctors, insurers and other referrers the hospital services. Integration and Data Management The main role of any ERP or business management software is to manage information efficiently, accurately and to provide ease of access for key players who need the information, like management, customers, stock holders, employees and more. Because of the diversity of people needing information, and the diversity of information available, it is important that any ERP your hospital uses be robust enough and customized through training to manage your hospital’s information safely and securely. Sales and customer service are often managed through what is called a CRM, Customer Relationship Management software, system. PeopleSoft ERP has the ability to add on CRM capabilities, integrate customer management with your accounting, inventory, HR and other business information systems. This integrated system management gives you tools to create information and automation systems for customers including billing notification and automated emails when a physician’s patient has been discharged. Automation and Reporting The two most important parts of a good ERP software system are automation and reporting. Automation allows you to set certain events which will trigger other events, like auto emailing invoices after discharge, automating employee information across departments, and other information moves which are often done manually. Reporting is the tool to quickly and visually identify where costs are originating from in your organization, overtime tendencies, problems in billing and more. When your hospital uses proper integration, automation and reporting systems in both software and your business processes, you will increase income through excellent customer service and communication. For more information about software customization and your business processes, please contact Belmero today.