AI Services Terms, Billing, and Policy Agreement

Effective Date: January 1, 2026
Business Name: Belmero, Inc.
Contact Email: [email protected]

1. Overview of Services
We provide AI-powered call answering and automation services designed to assist with
customer communication, call handling, and workflow automation.
Service features and capabilities may vary depending on the selected subscription plan.

2. Subscription & Billing
● This is a monthly subscription service billed on a recurring basis.
● By subscribing, you authorize us to automatically charge your payment method each
month.
● Billing occurs on the same day each month based on your initial signup date.
● Prices are listed in USD unless otherwise stated.

3. Cancellation Policy
● You may cancel your subscription at any time by contacting us at [email protected] or
through your account (if applicable).
● Cancellations take effect at the end of the current billing period.
● You will continue to have access to the service until the end of your paid period.
● No further charges will be made after cancellation.

4. Refund Policy
● All payments are non-refundable once billed.
● We do not provide refunds for partial billing periods or unused time.
● Exceptions may be made at our sole discretion.

5. Service Delivery & Access
● Services are typically activated shortly after successful payment but your engagement
and input is required for your service to be operational/live. Your response time to
questions and completion of requested documents will have a direct impact on timelines.
● You are responsible for providing accurate information required for setup (e.g., phone
numbers, routing instructions, workflows).
● We are not responsible for issues caused by incorrect or incomplete information
provided by the customer.

6. Acceptable Use
You agree not to use the service for:
● Illegal, fraudulent, or deceptive activities
● Harassment, spam, or abuse of communication systems
● Any activity that violates applicable laws or regulations
We reserve the right to suspend or terminate service for violations of these terms.

7. AI Limitations & Disclaimer
● Our services utilize artificial intelligence and automation technologies.
● While we strive for accuracy and reliability, we do not guarantee error-free
performance.
● You acknowledge that AI-generated responses may occasionally be incomplete or
inaccurate.
● You are responsible for reviewing and ensuring outputs meet your business
requirements.

8. Limitation of Liability
To the fullest extent permitted by law:
● We are not liable for any indirect, incidental, or consequential damages.
● Our total liability shall not exceed the amount paid by you in the 30 days prior to the
claim.

9. Privacy

We collect and use customer data solely to provide and improve our services.
We do not sell personal information. For questions about data handling, contact us at
[email protected].

10. Payment Failures
● If a payment fails, we may retry the charge.
● We reserve the right to pause or terminate service if payment is not successfully
completed.

11. Changes to Services or Pricing
● We may update pricing or service features at any time.
● Customers will be notified of any material changes in advance.

12. Contact Information
For support, billing questions, or cancellation requests:
Email: [email protected]

13. Agreement
By purchasing or using our services, you acknowledge that you have read, understood, and
agree to these terms.